5 simple steps to save water
Here in Scotland, the average person uses around 180 litres of water per day. You might think you only use what you need, but our neighbours across the UK only use around 140 litres per day – that means the people of Scotland are using up to 40 litres more!
While it might rain a lot here, there is still a need to screen, filter, purify and test to carry our world class water from source to your tap. With a rapidly changing climate, our environment needs to be looked after more than ever. So, to play your owners part in protecting nature and Scotland’s precious natural resource, follow these top tips:
5 simple steps to save water
Q: Why have I received vouchers?
A: Your details are stored on our Priority Services Register and either you have signed up at some point or someone has signed up on your behalf - if you don't think this should be case or this is an error, please contact us using the details below these FAQs.
Q: Why have I received four x £1 vouchers and not just a £4 voucher?
A: Each voucher link can only be used once so we thought it was best to issue these in small amounts as not everyone wants to purchase 6 x 2 litre bottles. This also gives you flexibility to use the vouchers as and when you need.
Q: Why is the voucher value £4?
A: We looked at prices from different stores to find out how much bottled water usually costs, and we decided that £4 is the average amount for 6 x 2 litre bottles.
Q: Do I need to use the voucher?
A: Not at all but we would encourage you to use the voucher in case there is an interruption to your water supply during the winter months.
Q: Is it safe to click the links?
A: Yes, 100%! PayPoint won't ask for any personal details, so you simply just need to show the voucher/s in your local participating store to collect your bottled water.
Q: Why has my neighbour received vouchers and I have not?
A: This year's voucher scheme is available to customers who were registered on our Priority Services Register before 30 September 2025. If you were registered before this date and haven’t received your vouchers, please contact us and one of our advisors will be happy to help.
The property will need to be permanently disconnected from the water supply for the charges to be removed. For further information on the permanent disconnection process please contact our customer helpline on 0800 0778778.
Yes. Our smart monitors emit fewer radio waves than most Wi-Fi devices and significantly lower than other common items in the home like microwave ovens or mobile phones.
The radio waves from a smart monitor represent a very small fraction of the total amount we come into contact with each day.
Pineapple and mint are loaded with Vitamin B and C, Potassium and the enzyme Bromelain, which reduces inflammation and promotes good digestion. 1/4 of fresh pineapple (Peeled and thinly sliced*)10-12 fresh mint leaves (muddled)Add sliced/muddled fruit to a 2 litre jug and fill with tap water. Stir gently and pop in the fridge for a minimum of 4 hours to infuse. *TIP: The more thinly sliced the pineapple, the more flavour it will infuse
For households with combination boiler systems (normally operated without the need for a hot water storage unit) the central heating system should continue to operate as normal. However a hot water system, which is normally fed directly from the mains water supply, will not operate until the water supply is restored.
Packed with Vitamin C and anti-inflammatory properties and great for fighting cold and flu viruses. 15 strawberries (washed and finely sliced)1 lemon (sliced, keep rind on)Add sliced fruit to a 2 litre jug and fill with tap water. Stir gently and pop in the fridge for a minimum of 4 hours to infuse.
Our reputation is vital to the work we do. Having the trust of our customers and the Scottish Government is essential to us.
The Corporate Affairs team help promote and safeguard that reputation.
In this team you could be involved in:
- Helping to promote Scottish Water by understanding the political and media environment in which we operate
- Helping to shape our presence in the news and maintain close ties with government at a local and national level
- Working with communities across Scotland; listening to our customers and working closely with them to provide the best service possible
- Looking after our branding; making sure we are always presenting ourselves consistently and to the highest standards
The Corporate Affairs team also manage our website and social media presence, helping to keep our customers informed and educated.