I think I have a leak
A damp patch in the garden, lower pressure than usual, or water appearing where it shouldn't — these can all be signs of a leak. We know it can be worrying, especially if you're not sure what to do first. This page will help you work out what's happening, whether it's your responsibility, and what your next step should be.
Could it be a leak?
Not every wet patch is a leak — especially in Scotland. But some signs are worth paying attention to. If you've noticed any of the things listed here, it's worth investigating further.
Don't worry, leaks happen for all sorts of reasons — ground movement, ageing pipes, temperature changes. Spotting the signs early is the best thing you can do. Reporting it now, even if you're not sure, is always the right call.
Signs of a leak
Is it my responsibility or Scottish Water's
The answer depends on where the leak is. There's a boundary point — usually where the pipe enters your property — and that determines who is responsible for the repair.
You can find out more about responsibilities on our Leaks and Leakage page or look at our Leakage FAQs
Not sure where the boundary is? That's completely normal. You can find more detail on our Pipework Responsibilities page, or just report
What happens if it's my pipe?
If the leak is on your supply pipe — the section between the property boundary and your house — it's your responsibility to repair. You have two options, and both are encouraged:
- Arrange the repair yourself using a WaterSafe-approved plumber — find one near you.
- Alternatively, we may be able to offer an assisted repair through our supply pipe repair policy. This means our contractors carry out the work for you. You can read more in our Customer Leakage factsheet.
The cost of a private repair will depend on where the leak is, how deep the pipe is, and the surface that needs to be reinstated — most domestic supply pipe repairs range from a few hundred pounds upwards.
Getting it fixed sooner rather than later prevents further damage to the ground around your property.
You won't be penalised for reporting late. Many people put off dealing with a possible leak — that's normal. The important thing is that you're dealing with it now. We're here to help, not to blame.
What to do right now
- Report it. Even if you're not sure whether it's a leak, or whose responsibility it is. Use our online form or call us on 0800 0778 778 (24 hours, 7 days).
- Find your internal stop valve. This is usually under the kitchen sink. If you ever need to stop the water in an emergency, this is how you do it. You don't need to turn it off now — just know where it is.
- Keep an eye on things. While you wait to hear back, note if the wet area is getting bigger, if your pressure changes, or if you notice any new damp patches.
For more information visit our Leakage FAQs
